Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@tabithastowe.com
Please note that returns will need to be sent to the following address: 22 Ranford Street, Kelmscott WA 6111.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@tabithastowe.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tabithastoweart@gmail.com.
Original Paintings
All original artworks are final sale due to their one-of-a-kind nature. Please contact us before purchasing if you have any questions about a piece.
Canvas Prints & Framed Prints
We want you to love your purchase. If you're not completely satisfied, you may return unopened canvas or framed prints within 14 days of delivery for a full refund or exchange.
Condition Requirements
Items must be returned in their original packaging, unopened and unused. We cannot accept returns on prints that have been unwrapped, hung, or show signs of handling.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos. We'll arrange a replacement or full refund at no cost to you, including return shipping.
Return Process
To initiate a return, email us at hello@tabithastowe.com with your order number and reason for return. Once approved, you'll receive return instructions. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Refunds
Refunds will be processed to your original payment method within 5-7 business days of receiving the returned item.
Questions?
Contact us at hello@tabithastowe.com and we'll be happy to help